Question 1

How do I know which size to choose?

Accepted Answer

Take your measurements and compare them with the chart for that exact category — clothing, shoes and jewelry each use their own chart. When a measurement falls on a boundary, read the fit guidance for that category.

Question 2

How should I measure myself?

Accepted Answer

Use a soft measuring tape over light clothing, keep the tape snug but not tight, and measure twice. The “How to Measure” steps above show exactly where to place the tape.

Question 3

What if I am between two sizes?

Accepted Answer

Follow the category's fit guidance: size up for a relaxed fit, or take the smaller measurement for a fitted look. Stretch fabrics are more forgiving than structured ones.

Question 4

Are your sizes based on US or EU sizing?

Accepted Answer

Charts show US, UK and EU side by side with body measurements in inches and centimeters — match your body measurements first, size labels second.

Question 5

Do different products have different size charts?

Accepted Answer

Yes. Every product links to the chart for its own category and gender. A women's top and a men's jacket never share a chart.

Question 6

Can I exchange an item for another size?

Accepted Answer

Yes — unused items can be exchanged within 30 days. Start from the Returns & Refunds page and choose the new size at no extra shipping cost.

Question 7

What should I do if the item doesn't fit?

Accepted Answer

Check the product-specific chart first — some styles run small or large and say so on the product page. Then exchange for another size or contact support for fit advice.

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