Easy Returns
Start online in under two minutes.
Return Window
30 days from delivery.
Refund Processing
3–5 business days after approval.
Item Condition
Unused, with tags and accessories.
Who Can Return an Item?
- Product is within the return period
- Product meets condition requirements
- Order can be verified
- Required accessories are included
Return eligibility may vary by product category. Please check the specific product or order policy before submitting a return request.
Items That Cannot Be Returned
Final-sale items
Products marked final sale at checkout are excluded from returns.
Personalized products
Engraved, embroidered or made-to-order items can't be resold.
Opened hygiene products
Skincare, cosmetics and personal-care items must be sealed.
How Returns Work
- 01
Request Return
From Orders or Track Order — pick items and a reason.
- 02
Return Approval
We review within 1 business day and email your label.
- 03
Send Product
Pack the item and drop it with the carrier.
- 04
Inspection & Resolution
Refund, exchange or replacement after inspection.
Signed-in customers
Account → Orders → Order Details → Request Return. Ownership is verified automatically.
Guest checkout
Track Order → verify with email → Request Return. Same review, no account needed.
How Refunds Work
- Return Request
- Approval
- Product Received
- Inspection
- Refund Approved
- Payment Provider
- Customer Account
Refund timing
Processed within 3–5 business days of approval. Your bank or payment provider may require additional time after that — that's their window, not ours.
Refund method
Back to the original payment method by default, or store credit if you choose it. We never promise a method we don't support.
Partial refunds
Returning part of an order? Each item refunds individually — your summary always shows original, refunded and remaining totals.
Exchange an Item
- 01
Return Original
Send the item back with your label.
- 02
Inspection
Condition check, usually same day.
- 03
Replacement Approved
We confirm live stock first.
- 04
Replacement Shipped
New size, color or variation.
Received a Damaged or Wrong Product?
- 1Keep the product and all packaging.
- 2Take clear photos of the damage.
- 3Submit a request with your order number.
- 4Choose Replacement for the fastest fix.
Who Pays Return Shipping?
- Damaged, wrong, defective or missing item
- Store-covered
- Changed mind, wrong size ordered
- Customer-covered
Return Label
Your return label becomes available for download after the request is approved.
Returns FAQ
You have 30 days from the delivery date. Start from your order details and we'll confirm eligibility instantly.
Yes — choose Exchange when you submit the request, then pick the new size or color. We check live stock before confirming the replacement.
Refunds are processed within 3–5 business days of approval. Your bank or payment provider may need additional time after that.
We cover shipping for damaged, wrong, defective or incomplete items. For change-of-mind returns the label cost is deducted from the refund.
Sale items follow the same 30-day policy unless marked final sale on the product page. Final-sale items can't be returned.
Keep the product and packaging, take clear photos, and submit a request with the Damaged reason — replacements ship first, questions later.
Yes. Select only the items you're returning; refunds are calculated per item and the rest of your order is untouched.
Need help with a return?
Our support team can help you with your request.