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Understand our refund process, eligibility, timelines and available refund methods.
Last updated: September 22, 2026
Return Window
30 days from delivery
Refund Processing
3–5 business days
Refund Method
Original payment method
Request
Online or via support
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01
You may be eligible for a refund when all of the following hold:
Eligible
Not Eligible
02
Final-sale products
Marked final sale at purchase — excluded unless faulty.
Personalized products
Made-to-order items can't be resold.
Gift cards
Unused balances can be refunded to the purchaser within 30 days; redeemed value is final.
Hygiene-sensitive products
Opened beauty and personal-care items, unless faulty or incorrect.
03
Cancel while the order is still pending or processing and the payment authorization is simply released — no return needed. Once an order ships, cancellation closes and the returns flow takes over instead.
04
Submit Request
From your order or via support with the order number.
Review
We confirm eligibility, usually within 1–2 business days.
Return / Resolution
Ship back with the prepaid label, or get a direct resolution.
Refund
Approved refunds process within 3–5 business days.
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Request submitted → eligibility reviewed → return received if required → refund approved → payment provider processes the refund → funds reach you. Note the distinction: our processing time is not the same as bank posting time.
| Stage | Time |
|---|---|
| Request review | 1–2 business days |
| Return transit | Carrier dependent |
| Refund approval | Within 3–5 business days of receiving the return |
| Payment processing | Provider dependent |
| Bank posting | Provider/bank dependent |
06
Refunds go to the original payment method wherever possible — WooCommerce and the payment gateway remain the source of truth, and we never fake a successful refund from the frontend.
07
Partial cancellations, partial returns, missing items and approved price adjustments all refund proportionally. Your order page always shows the original total alongside the refunded and remaining amounts — with real values, never estimates.
Original Order Total$136.00
Refunded Amount−$45.00
Remaining Amount$91.00
08
Received a damaged product?
Please contact us as soon as possible with your order information and supporting evidence — photos of the item and packaging speed up review enormously. Keep everything until we've responded.
Wrong item received?
We'll review the order and determine the appropriate replacement, return or refund — whichever resolves it fastest for you. For missing items, include the order number, product, quantity and photos where possible; we verify against the packing record.
09
Payment failed but money appears deducted? The provider may have temporarily authorized or held the amount before releasing it under its own rules. Failed payments are never captured — if the hold doesn't clear, contact support with the transaction reference.
States you may see: failed, pending, authorized, captured, refunded.
10
Unused gift cards can be refunded to the purchaser within 30 days. Purchases made with gift cards refund back to gift card balance — never to cash. Balances never expire. Gift cards
11
Every request moves through: Requested → Under Review → Approved (or Return Required → Return Received) → Refund Processing → Refunded. Signed-in customers track it live on the order page; guests verify via order tracking.
Request submitted
Review completed
Refund initiated
Payment provider
Completed
For return shipments and status updates, see also Returns.
12
Return shipping is on us when the mistake was ours — damaged, wrong or missing items ship back on a prepaid label. For change-of-mind returns, shipping is deducted from the refund. Exchanges cover size and variant swaps while stock lasts.
Returns vs refunds: a return sends a product back; a refund is the money (or approved resolution) that follows once eligibility is confirmed. View Returns Policy
13
We may update this policy as our processes or providers change. Material changes are announced here with a new version and effective date; the version in force at purchase governs that order.
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Need help with a refund? Our support team can check your order, return and refund status.
Start from your order details page or contact support with your order number. We'll confirm eligibility instantly and guide you through the return if one is needed.